Refund policy
We hope you love your Kalasi purchase. If for any reason you’re not completely satisfied, you may return your item within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unwashed
- Have all original tags attached
- Include the hygiene seal intact (for swimwear)
- Be returned in their original packaging where possible
For hygiene reasons, we cannot accept returns where the hygiene seal has been removed or if the item shows signs of wear.
Faulty or Incorrect Items
If you’ve received a faulty or incorrect item, please contact us within 48 hours of delivery at:
We’ll arrange a replacement or full refund, including any return postage costs.
Return Postage
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error with your order.
We recommend using a tracked postal service, as we’re unable to accept responsibility for returns lost in transit.
Refunds
Once your return has been received and inspected, refunds will be processed to your original payment method within 5 working days.